Privacy & Cookies

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number and credit card information.

Users may, however, visit our site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

How we use collected information

The Kid Collective Ltd T/A The Nappy Gurus collects and uses Users personal information for the following purposes:

• To improve customer service
  Your information helps us to more effectively respond to your customer service requests and support needs.
• To personalize user experience
  We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
• To improve our Site
  We continually strive to improve our website offerings based on the information and feedback we receive from you.
• To process transactions
  We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
• To administer a content, promotion, survey or other Site feature
  To send Users information they agreed to receive about topics we think will be of interest to them.
• To send periodic emails
  
  The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

Cookie Policy

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

We use cookies, pixels and tags (which we shall collectively define as “Cookies”) on our Site for a variety of purposes which are described in this Cookie Policy. By using our Site you consent to the storing and accessing of Cookies on your device in accordance with the terms of this Cookie Policy.

Third party cookies and disclaimer

You may notice some cookies that aren't related to our Site. If you go on to a web page that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We don't control these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

Your use of third party web sites and platforms such as Facebook and Instagram, and the privacy practices of these platforms, are governed by separate terms, conditions and policies for which our Site is not responsible. You should review the third party terms, conditions and policies where you will find more details on how information about you is used on their platforms and how you can set your privacy preferences.

• Partner: Google

Purpose: Google AdWords is an online advertising service, where The Kid Collective pay to display brief advertising copy, product listings, and video content. Google Adwords use cookies to track how visitors get to and interact with websites. Google Remarketing collects technical data relating to your browsing navigation to display personalized advertisements. Google Analytics is a web analytics service that tracks and reports on website traffic and conversion. GA Audiences / Google Tag Manager is a tag management system created by Google used to provide analytics. To opt-out please see https://tools.google.com/dlpage/gaoptout

• Partner: Facebook

Purpose: The online social networking service will use cookies to track how visitors get to websites and track their activity once on the site. The Facebook Pixel cookie is placed by Facebook. It enables The Nappy Gurus to measure, optimise and build audiences for advertising campaigns served on Facebook, Instagram & partner sites of Facebook Inc. In particular it enables The Nappy Gurus to see how our users move between devices when accessing our Site and Facebook, to ensure that our Site’s Facebook advertising is seen by our users most likely to be interested in such advertising by analysing which content a user has viewed and interacted with on our Site. To opt-out please see https://www.facebook.com/ads/preferences.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. 

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may further share your information with these third parties for those limited purposes provided that you have given us your permission.

• Klarna: In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.
• The Kid Collective: We share anonymised Facebook Pixel data with our sister brand, www.thekidcollective.co.uk We do this to give our users a better experience on Facebook, Instagram and Partner sites of Facebook Inc. Both of our brands share a mutual target audience and in the interest of serving Users with relevant content (ads) we share anonymised pixel data between the two brands. To opt-out please see https://www.facebook.com/ads/preferences
• We may share your address/contact details with the brands that we work with for Customer Service purposes only. For example, if a replacement product is to be shipped to you direct from the manufacturer.

Changes to this privacy policy

The Kid Collective Ltd T/A The Nappy Gurus has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

14 Iliffe Avenue, Oadby, Leicester, LE2 5LH

0116 380 0599